Cashier Job in Dubai UAE

JOB DESCRIPTION

Customer Satisfaction / Service Standards

Meet and Greet customers at Counter / Lobby area, and thank them for their business

Provide service to Retail and Commercial customers as per established ARIE standards

Communicate regulations and norms regarding transactions in a professional manner

Provide advice and guidance about ARIE Products & Services to customers as and when necessary

Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT on a continuous basis

Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities

Financial / Sales

Ensure optimal profit margins are maintained for transactions

Solicit referrals and initiate cross-selling opportunities to existing customers

Actively convert walk-in customers to IntroCard holders.

Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives

Operations / Controls

Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects

Make sure the tasks allocated are completed in accordance with the company’s rules and procedures.

Make sure that cash handling is carried out in accordance with company policy and that the cash balance at the designated “Till” is precisely tracked and managed as directed by branch management.

Inform the concerned superior right away of any irregularities, such as under/overs.

To guarantee risk reduction and compliance with pertinent AML protocols and KYC activities, exercise due diligence in processes pertaining to consumer transactions.

To attain operational excellence, pinpoint areas for improvement and suggest positive adjustments.