Care Line Agent Job in Dubai UAE
Company : Hilton
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests’ needs or requests and reports complaints to the Supervisor
- Report on logbook daily
- Bill call costs
- Recognizing local phone directories and commonly called numbers
- Advises faults on switchboard equipment to Supervisor
- Responds quickly to all requests and questions from visitors
- keeps up-to-date on the hotel’s life, fire, and safety systems
- Preserve hotel details
- Offer guests secretarial services.
- Effective usage of every piece of equipment in the business center
- Update traffic sheets precisely.
- Respond quickly to concerns and closely monitor the actions made.
- Encourage in-house amenities and services
- Revise airline timetables and assist guests as needed.
- Organize the meeting room reservations.
- Inform the supervisor in advance of any stationary requirements.
- Make sure the workspace is tidy, and tidy up your workspace before leaving.
- Record daily activities in the logbook.
REQUIREMENTS
- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
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