Call Center Executive Job in Dubai UAE
Company : Smart Recruiters
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
▪ Provide excellent customer service by attending to incoming calls within the quality guidelines
▪ Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
▪ Recommend potential products or services to management by collecting customer information and analyzing customer needs
▪ Assure the quality of incoming and outgoing calls by meeting predetermined goals for customer satisfaction and service standards. 2.
▪ Support the company by creating new leads and prospects and by upselling all kinds of FAB items.
▪ Updates customer history through service requests, complaints, and notes in order to maintain customer records.
Preserve the privacy of the bank’s clients and information.
▪ Verify that the company complies with local laws and regulations as well as the Bank’s policies and standards.
▪ Complete any unique assignments given by managers and the team leader.
In order to achieve all specified Service Level and Abandoned rates, show flexibility in adhering to your planned/scheduled shifts as well as on call/unplanned shifts according to the floor scenario.
Assure self-discipline, compliance with the Center’s regulations and procedures, and punctuality.
QUALIFICATION AND EXPERIENCE
Minimum Qualifications:
▪ High School
Minimum Experience:
▪ 0 – 2 years relevant experience in banking sector
REQUIREMENTS
▪ Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
▪ Excellent communication skill in English & Arabic
Additional Information
▪ Should hold a Valid UAE Family book (Mandatory).
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