Villa Supervisor Job in Dubai UAE
Company : Marriott
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Helps and assists all the guests in a friendly and educated manner.
- Shows amazing skills in anticipating guest’s needs and unrivalled attention to details.
- Conducts daily briefings with his/her team.
- Takes care of Villa assignment, optimizing Villa inventory and Guest requests-preferences.
- Supervises and monitors the daily Butler service operation and activities to ensure proper standards and products are delivered with the Bulgari service standards.
- Coordinates with Villa Manager to contact guests on a daily basis to ensure complete satisfaction.
- Ensures uncompromising levels of cleanliness and maintenance of the workplace through own responsibility.
- Professionally handles any visitor complaint by taking responsibility for it, finding a satisfactory solution, and documenting it.
- Notifies the villa manager of each complaint that is resolved within the villas after it has been handled.
- Ensures that butlers check every property before visitors arrive to make sure all preferences are satisfied and that all facilities are present and in good working order.
- establishes and maintains a close relationship with guests to help with guest recognition and to gather unique wants, preferences, and dislikes for the purpose of keeping guest history data.
- guarantees adherence to Bulgari Brand Standards and Signature Services.
- guarantees appropriate telephone etiquette in accordance with Forbes-LQA guidelines.
- makes certain that every villa that is anticipated to arrive is inspected and in compliance with Bulgari
REQUIREMENTS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
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