Telephone Operator Job in Dubai UAE

Company          :  The First Group

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Ensure brand standards, policies and procedures are adhered to at all times.
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
• Maintain cleanliness throughout the areas.
• Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures.
• Answer and direct all external incoming telephone calls following the standard telephone etiquettes.
• Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.
• Communicates special instructions to the kitchen and expediters.
• Responds to complaints from visitors and fixes issues.
• receives and transmits visitor messages via voice mail, written correspondence, or manual means.
• Keep the Opera Telephone Directory up to date.
• Assemble whatever administrative duties that the line manager has assigned.
• Responds to requests for wake-up calls and makes sure visitors get their calls at the appointed hour.
• speaks in a kind and upbeat manner when greeting guests.
• complies with hotel regulations and handles emergencies coolly and efficiently.
• Participate actively in sending and distributing all communications and faxes, both inbound and outbound.
• Recognize and comprehend the fire evacuation SOPs, your responsibilities, and what is needed in an emergency.
• accomplishment of the certification and training requirements.
• Create and preserve constructive and fruitful workplace connections.

REQUIREMENTS

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