Duty Manager Job in Dubai UAE

Company          : The First Group

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

• Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.
• Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency.
• Checks guests in and out, Handles and takes reservations, Handles guest’s special requests and customer complaints during shift when required.
• Works on a shift rotation to ensure all shifts are covered within the Hotel.
• Investigates and handles complaints, disturbances, emergencies, etc. during shift.
• Attends and contributes to daily meetings to maintain favourable working relationships among team players and promote maximum morale, productivity, and efficiency.
• Thinks outside of the box with regards to ‘wowing the guests’.
• Trains all relevant team players on the various online platforms, systems and equipment.
• leads by example, exhibits honesty and integrity, promotes wise financial and business decisions, and uses interpersonal and communication skills to inspire, motivate, and lead others.
• keeps up good working relationships with all departments to support property operations and goals and to quickly resolve any issues that may come up during day-to-day property operations.
• As necessary, intervenes in any scenario involving guests or team players to protect the property’s integrity, guarantee guest happiness, and protect the wellbeing of team members.

   

• makes certain that team members are receiving regular, ongoing communication in order to raise awareness of TFC programs, convey expectations, acknowledge performance, and generate the intended outcomes.
• goes above and above to ensure the retention and satisfaction of guests.

REQUIREMENTS

• Excellent communications skills with Proficiency in speaking and writing Business English.
• Team player with excellent planning & organizing skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality with good problem-solving skills.

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