Customer Relationship Officer Job in UAE

Customer Relationship Officer Job in UAE

Company          : ADIB – Abu Dhabi Islamic Bank

Location           : Sharjah,, UAE

Timing               : Full time

JOB DESCRIPTION

Deposit account documentation:

• Handle inquiries related to deposit accounts.
• Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation:

• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery:

• Sell and cross sell ADIB’s products and promote ADIB’s image.

Staff Management and coordination:

• Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

QUALIFICATION AND EXPERIENCE

• Minimum 2 years’ experience as a Customer Relations or similar roles in a Banking environment.

REQUIREMENTS

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

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