Front Desk Agent Job in Dubai UAE
Company : Waldorf Astoria
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- At all times, exhibit excellent customer service.
- When necessary, participate in the proper training sessions and support the Night Team’s training and development initiatives.
- Display the general product knowledge required to carry out daily tasks, including an understanding of hotel room categories, pricing, packages, and promotions.
- Increase room occupancy and advertise hotel amenities and services through upselling strategies.
- In compliance with the hotel credit policy, follow the proper protocols for accepting cash, credit cards, and foreign currencies.
- Observe all health and safety laws, hotel security policies, and fire safety standards.
- When using property management systems and front-of-house technology, follow the rules and guidelines.
- Observe the company’s brand guidelines.
- Help other departments as needed
REQUIREMENTS
- Previous experience in Front Desk ideally in a luxury hotel
- Previous experience in Middle East
- Working knowledge of a European language is advantage
- Positive attitude and good communication skills both written and verbal
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Luxury hospitality experience in a similar role
- Fluency in German (both written and spoken) is required.
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